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Ulrich Gnewuch is a Professor for Information Systems at the University of Passau, where he holds the Chair of Explainable AI-Based Business Information Systems. Previously, he worked as a postdoctoral researcher at the Karlsruhe Institute of Technology (KIT). He studied Information Systems at the University of Mannheim and received his PhD from KIT.
Gnewuch, U., Morana, S., Hinz, O., Kellner, R., Maedche, A. (2023). "More than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents". Information Systems Research (forthcoming). [LINK]
Ruoff, M., Gnewuch, U., Maedche, A, Scheibehenne, B. (2023). "Designing Conversational Dashboards for Effective Use in Crisis Response". Journal of the Association for Information Systems, 24(6), 1500–1526. [LINK]
Gnewuch, U., Morana, S., Adam, M. T. P., Maedche, A. (2022). "Opposing Effects of Response Time in Human-Chatbot Interaction: The Moderating Role of Prior Experience," Business & Information Systems Engineering, 64, 773–791. [LINK]
