Ulrich Gnewuch is a Professor for Information Systems at the University of Passau, where he holds the Chair of Explainable AI-Based Business Information Systems. Previously, he worked as a postdoctoral researcher at the Karlsruhe Institute of Technology (KIT). He studied Information Systems at the University of Mannheim and received his PhD from KIT.

• Gnewuch, U., Morana, S., Hinz, O., Kellner, R., Maedche, A. (2023). "More than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents". Information Systems Research (forthcoming). [LINK]

• Ruoff, M., Gnewuch, U., Maedche, A, Scheibehenne, B. (2023). "Designing Conversational Dashboards for Effective Use in Crisis Response". Journal of the Association for Information Systems, 24(6), 1500–1526. [LINK]

• Gnewuch, U., Morana, S., Adam, M. T. P., Maedche, A. (2022). "Opposing Effects of Response Time in Human-Chatbot Interaction: The Moderating Role of Prior Experience," Business & Information Systems Engineering, 64, 773–791. [LINK]