This playlist contains the prototypes and results from the Dashboard Group Exercise of the 2024 "Business Intelligence & Analytics Systems" course. Over a period of three weeks, 22 students worked in teams on a realistic dataset of call center operations at a telco company. The overall goal and topic of the exercise was to create a Tableau dashboard with three pages for three different roles at the company: chief customer officer (strategic), call center manager (tactical), and call center agent (operational).