Artificial intelligence (AI) offers significant opportunities while also creating new challenges for businesses. In light of these dynamics, this course focuses on the design, management, use, and impact of AI-based business information systems. It is not a technical course, but rather takes a managerial/organizational perspective on the use of AI in businesses. Topics covered will include:

• Theoretical and conceptual foundations of AI-based business information systems
• Business capabilities enabled by AI-based information systems: automation, engagement, insights & decisions, and innovation
• Challenges in and strategies for designing and managing AI-based information systems
• Exercises and case studies on selected AI-based information systems (e.g., robotic process automation, conversational AI, explainable AI, generative AI)

Learning Objectives

After successful participation in this course, students will be able to:

• Explain what AI-based business information systems are and how they enable important business capabilities
• Describe the theoretical and conceptual foundations that guide the design and management of different AI-based business information systems
• Identify key challenges in designing and managing different types of AI-based business information systems and develop strategies for addressing these challenges

In addition, students will gain some hands-on experience with explainable AI techniques and human-centered design approaches.

Course Details