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Lehrstuhl für Wirtschaftsinformatik mit Schwerpunkt Nachvollziehbare KI-basierte Betriebliche Informationssysteme

Publications

Peer-Reviewed Journal Articles

  • Gnewuch, U., Morana, S., Hinz, O., Kellner, R., Maedche, A. (2023). "More than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents". Information Systems Research (forthcoming).
  • Schulte-Derne, D., Gnewuch, U. (2024). “Translating AI Ethics Principles into Practice to Support Robotic Process Automation Implementation,” MIS Quarterly Executive, 23 (2), 187-203.
  • Ruoff, M., Gnewuch, U., Maedche, A, Scheibehenne, B. (2023). "Designing Conversational Dashboards for Effective Use in Crisis Response". Journal of the Association for Information Systems, 24(6), 1500–1526.
  • Gnewuch, U., Morana, S., Adam, M. T. P., Maedche, A. (2022). "Opposing Effects of Response Time in Human-Chatbot Interaction: The Moderating Role of Prior Experience," Business & Information Systems Engineering, 64, 773–791.
  • Gnewuch, U., Ruoff, M., Peukert, C., Maedche, A. (2022). “Multiexperience,” Business & Information Systems Engineering, 64, 813–823.
  • Benke, I., Gnewuch, U., Maedche, A. (2022). “Understanding the Impact of Control Levels over Emotion-Aware Chatbots,” Computers in Human Behavior, 129, 107122.
  • Ahmad, R., Siemon, D., Gnewuch, U., Robra-Bissantz, S. (2022). “Designing Personality-Adaptive Conversational Agents for Mental Health Care,“ Information Systems Frontiers, 24, 923–943.
  • Feine, J., Gnewuch U., Morana S., Maedche, A. (2019). “A Taxonomy of Social Cues for Conversational Agents,” International Journal of Human-Computer Studies, 132, 138–161.

Peer-Reviewed Conference Papers

  • Schelhorn, T.C., Gnewuch, U., Maedche, A. (2024). "Designing a Large Language Model Based Open Data Assistant for Effective Use," in Proceedings of the 19th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024).
  • Gnewuch, U., Hanschmann, L., Kaiser, C., Schallner, R., Maedche, A. (2024). "Robot Shopping Assistants: How Emotional versus Rational Robot Designs Affect Consumer Trust and Purchase Decisions," in Proceedings of the 32nd European Conference on Information Systems (ECIS 2024).
  • Braun, M., Greve, M., Gnewuch, U. (2023). “The New Dream Team? A Review of Human-AI Collaboration Research From a Human Teamwork Perspective,” in Proceedings of the 44th International Conference on Information Systems (ICIS 2023).
  • Hanschmann, L., Gnewuch, U., Maedche, A. (2023). "Saleshat: A LLM-based Social Robot for Human-Like Sales Conversations," in Proceedings of the 7th International Workshop on Chatbot Research (CONVERSATIONS 2023).
  • Schloß, D., Gnewuch, U., Maedche, A. (2023). “Towards Designing a NLU Model Improvement System for Customer Service Chatbots,” in Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI 2023).
  • Schloß, D., Gutierrez Espitia, J. D., Gnewuch, U. (2023). “Designing a Conversation Mining System for Customer Service Chatbots,” in Proceedings of the 31st European Conference on Information Systems (ECIS 2023).
  • Reinkemeier, F., Gnewuch, U., Toporowski, W. (2022). ”Can Humanizing Voice Assistants Unleash the Potential of Voice Commerce?,” in Proceedings of the 43rd International Conference on Information Systems (ICIS 2022).
  • Haug, S., Ruoff, M., Gnewuch, U. (2022). “The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment,” in Proceedings of the 43rd International Conference on Information Systems (ICIS 2022).
  • Schloß, D., Gnewuch, U., Maedche, A. (2022). “Towards Designing a Conversation Mining System for Customer Service Chatbots,” in Proceedings of the 43rd International Conference on Information Systems (ICIS 2022).
  • Gnewuch, U., Van Osch, W., Coursaris, C. (2022). “Knowledge Broker Bots in Enterprise Social Media: An Exploratory Study,” in Proceedings of the 21st Annual Pre-ICIS Workshop on HCI Research in MIS.
  • Kuhlmeier, F. O., Gnewuch, U., Metelmann, L., Bauch, L., Lüttke, S. (2022). “Exploring User Experience with a Conversational Agent to Treat Depression in Youth: A Think-Aloud Study,” in Proceedings of the 21st Annual Pre-ICIS Workshop on HCI Research in MIS.
  • Hanschmann, L., Gnewuch, U., Maedche, A. (2022). “BotOrNot: A Platform for Conducting Experiments with Undisclosed Chat Agents,“ in Proceedings of the Conference on Mensch und Computer (MuC 2022).
  • Reinkemeier, F., Gnewuch, U. (2022). “Designing Effective Conversational Repair Strategies for Chatbots,” in Proceedings of the 30th European Conference on Information Systems (ECIS 2022).
  • Gnewuch, U., Maedche, A. (2022). “Toward a Method for Reviewing Software Artifacts from Practice,” in Proceedings of the 17th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2022).
  • Kuhlmeier, F. O., Gnewuch, U., Lüttke, S., Brakemeier, E.-L., Maedche, A. (2022). “A Personalized Conversational Agent to Treat Depression in Youth and Young Adults – A Transdisciplinary Design Science Research Project,” in Proceedings of the 17th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2022).
  • Reinkemeier, F., Gnewuch, U. “Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce,” in Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS 2022).
  • Ahmad, R., Siemon, D., Gnewuch, U., Robra-Bissantz, S. (2022). “A Framework of Personality Cues for Conversational Agents,” in Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS 2022).
  • Seiffer, A., Gnewuch, U., Maedche, A. (2021). “Understanding Employee Responses to Software Robots: A Systematic Review,” in Proceedings of the 42nd International Conference on Information Systems (ICIS 2021).
  • Ruoff, M., Gnewuch, U. (2021). “Designing Multimodal BI&A Systems for Co-Located Team Interactions,” in Proceedings of the 29th European Conference on Information Systems (ECIS 2021).
  • Ruoff, M., Gnewuch, U. (2021). “Designing Conversational Dashboards for Effective Use in Crisis Response,” in Proceedings of the 29th European Conference on Information Systems (ECIS 2021).
  • Ahmad, R., Siemon, D., Gnewuch, U., Robra-Bissantz, S. (2021). „The Benefits and Caveats of Personality-Adaptive Conversational Agents in Mental Health Care,” in Proceedings of the 27th Americas Conference on Information Systems (AMCIS 2021).
  • Ruoff, M., Gnewuch, U., Maedche, A. (2020). “Designing Multimodal BI&A Systems for Face-to-Face Team Interactions,” in Proceedings of the 19th Annual Pre-ICIS Workshop on HCI Research in MIS.
  • Benke, I., Gnewuch, U., Maedche, A. (2020). “Impact of Control Features on Human Autonomy and Trustworthiness of Affective Chatbots,” in Proceedings of the 4th International Workshop on Chatbot Research (CONVERSATIONS 2020).
  • Gnewuch, U., Yu, M., Maedche, A. (2020). “The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce,” in Proceedings of the 28th European Conference on Information Systems (ECIS 2020).
  • Morana, S., Gnewuch, U., Jung, D., Granig, C. (2020). “The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots,” in Proceedings of the 28th European Conference on Information Systems (ECIS 2020).
  • Feine, J., Gnewuch, U., Morana, S., Maedche, A. (2020). “Gender Bias in Chatbot Design,” in Proceedings of the 3rd International Workshop on Chatbot Research (CONVERSATIONS 2019).
  • Feine, J., Morana, S., Gnewuch, U. (2019). “Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis,” in Proceedings of the 14th International Conference on Wirtschaftsinformatik (WI 2019).
  • Gnewuch, U., Heckmann, C., Morana, S., Maedche, A. (2019). “Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry,” in Proceedings of the 14th International Conference on Wirtschaftsinformatik (WI 2019).
  • Gnewuch, U., Morana, S., Adam, M. T. P., Maedche, A. (2018). “‘The Chatbot is typing …’ – The Role of Typing Indicators in Human-Chatbot Interaction,” in Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS.
  • Gnewuch, U., Morana, S., Adam, M. T. P., Maedche, A. (2018). “Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction,” in Proceedings of the 26th European Conference on Information Systems (ECIS 2018).
  • Gnewuch, U., Morana, S., Heckmann, C., Maedche, A. (2018). “Designing Conversational Agents for Energy Feedback,” in Proceedings of the 13th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2018).
  • Gnewuch, U., Morana, S., Maedche, A. (2017). “Towards Designing Cooperative and Social Conversational Agents for Customer Service,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017).
  • Bergmann, N., Schacht, S., Gnewuch, U., Maedche, A. (2017). “Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017).
  • Gnewuch, U., Haake, P., Mueller, B., Maedche, A. (2016). „The Effect of Learning on the Effective Use of Enterprise Systems,” in Proceedings of the 37th International Conference on Information Systems (ICIS 2016).

Peer-Reviewed Book Chapters

  • Schloß, D., Gnewuch, U., Maedche, A. (2023). “Chatbot Analytics mittels Betriebsdaten“. In: D’Onofrio S., Meinhardt S. (Eds.). Robotik in der Wirtschaftsinformatik. Edition HMD. Springer Vieweg, Wiesbaden.
  • Gnewuch, U., Maedche, A. (2022). “Hybride Mensch-KI Service-Agenten“. In: Bruhn M., Hadwich K. (Eds). Smart Services. Forum Dienstleistungsmanagement. Springer Gabler, Wiesbaden.
  • Gnewuch, U., Maedche, A., Seiffer, A. (2021). “KI-basierte Software Robots: Potentiale und Anwendungsszenarien für die menschzentrierte Gestaltung des Arbeitsplatzes der Zukunft“. In: Dohm M., Große-Jäger A., Rüffler K., Staff J. (Eds). Expedition: Werte, Arbeit, Führung 4.0. TÜV Media GmbH, Köln.
  • Gnewuch U., Feine J., Morana S., Maedche A. (2020). “Soziotechnische Gestaltung von Chatbots“. In: Portmann E., D’Onofrio S. (Eds). Cognitive Computing. Edition Informatik Spektrum. Springer Vieweg, Wiesbaden.
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